The ACM Team
Tera Warren
Lee Ann Griffin
President
Vice President
As the President of ACM, Tera has devoted over two decades to the art of providing unparalleled service, guiding her clients towards the realization of their professional aspirations. Beyond the conventional, Tera carries with her the passion to not only elevate the experience for ACM's clients but to also facilitate the growth and prosperity of their practices. Her excitement stems from leveraging her wealth of knowledge to craft a customized path, ensuring each client not only thrives but flourishes, cultivating success that resonates beyond the bottom line.
Lee Ann serves as Vice President and operational lead, with over 20 years at ACM she brings extensive expertise in every aspect of insurance and managing complex multi-specialty billing systems. She oversees the day-to-day excellence of our billing teams, ensuring that clinical accuracy translates into financial health for our clients. Her leadership is defined by a rigorous attention to detail and a passion for streamlining workflows to reduce claim denials. Her commitment to excellence aligns seamlessly with ACM's mission, contributing to the shared success.
Operational Expertise
Cynthia
Cynthia has been a cornerstone of ACM for more than 25 years, bringing unmatched expertise as a seasoned collector. She knows our clients inside and out and uses her deep experience to help them maximize revenue with accuracy and care.
Brittany
Brittany has been a dedicated member of ACM for more than 10 years, bringing deep expertise as a skilled collector. She builds strong relationships with our clients and uses her experience to help them optimize their revenue with consistency and care.
Flora
Flora brings strong dedication and a natural talent for collections, consistently demonstrating the same client‑focused qualities that define our team. She supports our practices with accuracy, professionalism, and a commitment to helping clients maximize their revenue.
Stephenie
Stephenie brings nearly ten years of experience to ACM and wears multiple hats as both a skilled payment poster and many other roles. She is always eager to support our clients and our team, helping create a smooth and positive experience for everyone she works with.
Dominic
Dominic is the foundation of our payment posting team and the person our team relies on for guidance and consistency. He consistently goes the extra mile for both our clients and our team, ensuring accuracy, support, and a seamless experience across every interaction.
Ivy
Ivy brings nearly ten years of tenure to ACM as a highly efficient and reliable payment poster. She consistently ensures accuracy and delivers dependable support, always focused on providing the best results for our clients.
Elizabeth
Elizabeth is a dedicated payment poster who consistently brings reliability, accuracy, and a strong commitment to supporting our clients. She is always willing to help and contributes to a smooth, dependable experience across every part of our workflow
Jane
Jane brings over ten years of industry experience to ACM as a dedicated and detail‑oriented payment poster. Her positive energy and strong work ethic brighten the office every day, and she’s known for keeping the team fed and happy with her thoughtful treats.
Richard
Richard is a dedicated team member who wears many hats to keep our workflow running smoothly from start to finish. He is an expert at navigating the complexities of insurance companies, ensuring accuracy and a seamless experience for our clients.
Rosheen
Rosheen is our office manager and often the first point of contact for our clients, ensuring every interaction starts on the right foot. She brings a positive attitude and a genuine commitment to delivering a top‑notch experience for everyone who works with ACM.